Shipping & Delivery

Business Hours & Processing Time
Our normal business hours are from Monday through Friday, 7:30am - 3:30pm Pacific Time. We are closed on the weekend, and most major holidays. Orders placed after our shipping cut-off time on Friday will be processed the following Monday. Please note: processing time does not include shipping time. Most items generally require 2 Business Days for processing. Please plan ahead!

Free Standard Shipping Policy:

• Free shipping applies to the 48 contiguous united states only.
• There is a shipping surcharge for Alaska, Hawaii, and Puerto Rico. Please inquire before purchasing.
• In an effort to keep costs low and pass on the savings to you in our low prices, tracking information is not offered on our Free Standard Shipping service.
• We do not ship outside of the US.

Transit Time for products weighing less than 25 pounds
Products weighing less than 25 pounds are generally shipped via FedEx Ground. Transit time is generally 5-10 Business Days.

Transit Time for products large bulky items such as televisions and appliances
We normally ship larger products with freight service. This ensures that your unit is handles properly, kept upright at all times, and safely secured and transported from our warehouse to your home. Please understand that arranging for trucking service takes time, so your patience is much appreciated. If you are using our Standard Free Shipping, transit time generally takes between 7-14 Business Days. In an effort to keep costs low and pass on the savings to you, we do not offer tracking information on our Free Standard Shipping service. For faster shipping service, Expedited Shipping is available upon checkout. In addition to expedite shipping service, we also offer our top-of-the-line, White Glove Service. Please ask us about it.

• Standard Freight Shipping (Free on most items)
  Shipping transit time is generally 7-14 Business Days. This service includes delivery to the main entrance or garage (but does not include stairs). This service does not include unpacking, plugging in, installation or packing materials removal.
   
• Expedited Freight Shipping
  Shipping transit time is generally 5-7 Business Days. This expedited delivery type is used for heavy and oversized items (large TVs and appliances). This expedited service includes delivery to the main entrance or garage (but does not include stairs). This service does not include unpacking, plugging in, installation or packing materials removal. Confirmation of your order and delivery will be sent via e-mail or a phone call.
   
• White Glove Delivery
  Shipping transit time is generally 5-7 Business Days. This is a special expedited service for those who do not have the manpower or capabilities to unload the products (large TVs and appliances) and take it into your home or office. It includes expedited delivery plus un-crating, setting your products in place, and removing the packing materials. This service does not include installation of any type. This service can be selected during your checkout process under 'Shipping & Handling' selection type with an additional charge to your order. Confirmation of your order and delivery will be sent via e-mail or a phone call. The white glove company will contact you directly to arrange for a convenient delivery time. (You will experience delays in receiving your goods if the shipping company cannot contact you to set up a delivery time). Please Note: Our White Glove Service only delivers to the first floor and does not include assembling stands or connecting VCRs, DVD Players, or Satellite Systems. Please measure your doorways to ensure that the product will fit when delivered. White Glove Delivery Service is available only within the 48 contiguous United States and Alaska.

Shipping Insurance
Shipping insurance protects your product against the possibility of loss, theft, or damage; and it is recommended on all orders. Standard delivery service does not include shipping insurance. Due the construction of certain television models, shipping insurance will be required in order to ensure your product arrives safely and undamaged.