Returns & Exchanges

If my item is damaged…

We make every effort to prevent shipping damages. If your package appears damaged upon receipt, simply REFUSE the shipment. If the shipping company has left and you realize that your package(s) is damaged, immediately contact Customer Service at 1-800-264-8212. You must contact Customer Service within 48 hours of receipt of package. All Damaged Exchanges must be returned double boxed (manufacturers box must be inside of another box designed for shipping) with the RA # written clearly on the outer box accompanied by a note, explaining why the product is being returned, in the original merchandise box. Exchanges are made for the same model only.

If my item is defective…

For the convenience of our valued customers we offer an easy to follow return policy for defective items. Eligible defective products may be returned for an exchange within 7 days from the date your product was delivered. Defective products will be exchanged for the same model only. Defective products must be returned with the original box and packaging and with all included materials including, but not limited to, warranty cards, manuals, and accessories. The UPC label must be intact. We reserve the right to charge for all missing materials.

The 7 day defective exchange policy DOES NOT apply to TVs 32" and larger, any oversized product(s) shipped via our motor freight company (not FedEx), and car audio products and satellite systems (Auto or Home - Including HDTV Receivers). If any of these items are deemed defective, they will be covered exclusively by the manufacturers’ warranties, and you must contact the manufacturer for any repairs.

Note: Defective TVs 37" and larger will be serviced by a manufacturer authorized service provider who will be chosen at the sole discretion of the manufacturer. Defective TVs 37” and larger that can not be repaired will be replaced by their manufacturers.

Procedure for returning or exchanging a product:

You may return merchandise purchased from ElectroZone for a refund or a replacement, provided that the procedures and requirements referred to in our return policy are followed.

RMA Number:

• All product returns require a return authorization number (RMA). In order to obtain an RMA number, you must call us to request it. Please call us at 1-800-264-8212.
• Do not ship anything back to us without an RMA number, as it will be refused and returned to you.
• A RMA number must be issued within 7 calendar days after the date you signed for the product (receipt of product).
• This RMA number and return authorization will be valid for 7 calendar days after it is issued. This means that you must make sure that the product is returned to us within 7 calendar days from the time we authorize the return.
• Removal or alteration of a product's UPC number, serial number or UPC/Serial Number sticker will automatically void your ElectroZone Return Policy. Products that are returned to ElectroZone with a missing, damaged or altered serial number will be refused and returned to you.

To process a defective return/exchange you must contact Customer Service at 1-800-264-8212. All returns/exchanges require a Return Authorization Number (RA#). This will be given by Customer Service. All Returns/Exchanges must be double boxed (manufacturers box must be inside of another box designed for shipping), with the RA # written clearly on the outer box accompanied by a note, explaining what is wrong with the item, in the original merchandise box.

If I don’t like or don’t want my item…

If you are not satisfied with your purchase, you may (after obtaining a Return Authorization Number), exchange or return the merchandise for a refund within 7 days of receipt (Less Shipping & Handling Charges. 15% Restocking Fee will apply). All returned merchandise must be free from damage of any kind, and be in its original factory box with all original packing materials, warranty cards, manuals, accessories, UPC label intact, and any other included materials.

This 7 day return policy does not apply to televisions, any oversized product(s) shipped via motor freight (not UPS), headsets, Bluetooth items, satellite systems (Auto or Home - Including HDTV Receivers), car stereo merchandise, or open box/clearance merchandise. All Satellite Systems (Auto or Home - Including HDTV Receivers) and open box/clearance merchandise are Final Sale. Please note that ElectroZone is not able to accept returns of activated DirecTV products. These items must be returned directly to their manufacturer.

All Returns/Exchanges require a Return Authorization Number (RA#). Returns without RA#s will not be accepted. To obtain a Return Authorization Number, you must contact Customer Service at 1-800-264-8212. All Returns/Exchanges must be double boxed (manufacturer’s box must be inside of another box designed for shipping) with the RA # written clearly on the outer box accompanied by a note explaining why the product is being returned in the original merchandise box. There are NO refunds on Special Ordered Products. There are no returns or exchanges on registered performance plans.

Please Note:

• Free shipping
  If your order was shipped for free or at a promotional shipping rate, you will incur the actual "to and from" FedEx/Freight charges upon returning merchandise.
• Refused and Undeliverable Packages
  In the event that you refuse your package, you will be subject to paying the full shipping price of the product both ways. If you ordered an item that has Free shipping you will be charged the full shipping amount. In addition, if your package is undeliverable due to incorrect information provided by you the purchaser or any other reason that is not the fault of ElectroZone, the purchaser is responsible for payment of the full shipping amount.
• *Restocking Fees
  All returns will be subject to a 15 percent restocking fee for all non-defective opened merchandise. If the return does not include all original parts, accessories, is missing the UPC label, or is not double boxed, we reserve the right to charge an additional fee for the missing materials. Additionally, if your UPC label is missing we reserve the right to charge for the Rebate Offer amount.